How do I get a refund?

If you would like to cancel and request a refund for an unused gift voucher, please contact our customer support.

Please note that some products may not be eligible for cancellation or refund depending on their specific policies, so be sure to check the product detail page for more information.

When contacting customer support, please include the order number and the email address used at the time of purchase.

Please email us at support@dpon.gift.

To learn how to find your order number, please refer to this guide. Please note that only the purchaser can access the order number.