Question 1

What should I do about card payment errors?

Accepted Answer

You can pay with VISA, Mastercard, Amex, JCB cards (credit card and debit card). Please check first whether there are any problems with the card number, expiration date, etc. In some cases, a password entry screen may appear with the 3D Secure authentication (identity verification) of the card you are using. At this time, if the password for 3D Secure authentication set by the card company is entered correctly, the payment will be completed. If you fail to authenticate your card (3D Secure), ple

Question 2

Is there a way to know whether the gift I sent has been used or not?

Accepted Answer

You can check this by going to the URL where the barcode of the purchased gift coupon is displayed. If the product has been exchanged, the gift coupon will be displayed as shown below. Since some products (such as monetary coupons) can be used bit by bit, the barcode for such products will continue to be displayed even after being used. For example, in the case of an OUTBACK 50,000 KRW coupon, the barcode will be displayed continuously since the balance after use will be saved for use within the

Question 3

How do I get a refund?

Accepted Answer

If you would like to cancel and request a refund for an unused gift voucher, please contact our customer support. Please note that some products may not be eligible for cancellation or refund depending on their specific policies, so be sure to check the product detail page for more information. When contacting customer support, please include the order number and the email address used at the time of purchase . Please email us at support@dpon.gift . To learn how to find your order number, please

Question 4

How will the recipient see the message I entered?

Accepted Answer

If you click View Coupon from My Page , your message will appear under the barcode. It is not possible to change the message after it has been sent, so please double-check when entering the message.

Question 5

How do I send my gift?

Accepted Answer

You can send the gift that you have purchased in the following way: 1. Sign up / Log in First, you need to register and log in to make a payment. Once the gift has been paid for, we will immediately issue a mobile gift certificate (Gifticon) to your account immediately. This is why signing up registration is essential. If you have a Google account, you can log in through Google. 2. Payment Payment is currently available for VISA, Mastercard, and AMEX cards issued in countries other than Korea. B

Question 6

I sent my gift via email but they haven't received it yet

Accepted Answer

When a gift is sent via email , sometimes the recipient may not find the email in their inbox. In such cases, please check the following: 1. Check your junk mail, spam mailbox, etc. Occasionally, depending on the type of email provider you use, the email dponGift sends to the recipient may go to the email spam box or the like. 2. Wait It may take a little while for the email to be sent from time to time. Please wait at least 15 minutes. 3. If they still haven't received it In that case, you (the

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